gb99 Privacy Policy

1 Introduction and Scope

gb99 places the highest importance on its members' privacy. This privacy policy applies to the gb99 website, mobile app, and any associated services. When you open an account on gb99, use our services, or contact us in any way, you are considered to have voluntarily accepted the terms of this policy.

This policy has been written with users living in Bangladesh and speaking Bengali in mind. gb99 does not collect or store any information from minors — all services are for persons aged 21 or older only. The full terms of use are described in detail on our Terms and Conditions page.

2 What Information Is Collected

2.1 Information Provided at Registration

The following information is collected from you when you create an account:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never kept as plain text)
• Documents required for identity verification (national identity card or equivalent)
• bKash, Nagad or Rocket number for financial transactions

2.2 Automatically Collected Information

Some information is recorded automatically while you use gb99:

• IP address and device type
• Browser and operating system information
• Time of site access, page visit patterns, and session duration
• Information from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Provided Through Support

If you contact our support team via live chat or email, those conversations may also be stored for security and quality improvement purposes.

3 Purpose of Using Information

gb99 uses collected information only for the purposes listed below — not for any other reason:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Correctly providing bonus and promotional benefits
• Detecting and preventing fraud, money laundering, and misuse
• Resolving technical issues and improving service quality
• Providing support as requested by the member
• Notifying you about relevant updates, promotions, or changes (if you have agreed to receive notifications)

We never sell your information to third parties or use it for unrelated advertising.

4 Disclosure of Information and Third Parties

gb99 may share information with specific third parties in limited and necessary cases. These cases are:

4.1 Payment Processors

Relevant financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to process deposits and withdrawals. This information is used solely to confirm transactions.

4.2 Technology and Infrastructure Partners

The minimum necessary information may be shared with selected partners for server hosting, cybersecurity, and technical services. These partners are bound by contract to comply with gb99's privacy policy.

4.3 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, gb99 will fulfil that obligation. Outside of this, your information will not be disclosed to third parties under any circumstances.

5 Data Security Methods

gb99 uses industry-standard security technology to protect your information:

• SSL Encryption — all data transmitted on the website and app is sent through encrypted connections
• Password Hashing — no password is stored as plain text
• Restricted Access — only authorised staff can access specific data
• Regular security audits and vulnerability testing
• Round-the-clock monitoring through firewalls and anti-fraud systems

However, no online system is completely impenetrable. We therefore ask you to also act responsibly by keeping your login details private and logging out from unfamiliar devices.

6 Cookie Policy

The gb99 website and app use cookies and similar technologies. Cookies are small files stored in your browser that help us improve our services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security
• Functionality Cookies: To remember your language, preferences, and settings
• Analytics Cookies: To understand site usage patterns — this data is completely anonymous

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some services to not function properly.

7 Data Retention Period

gb99 retains your information for as long as necessary — while your account is active and for as long as required for legal or business reasons. Information may be kept for longer in the following cases:

• Financial and transaction records — generally for at least five years
• Identity verification documents — for the applicable period even after account closure
• Support conversations and complaint records — for at least two years after resolution

Information that no longer has any legal or business need after account closure is securely deleted.

8 Member Rights

Every member registered with gb99 enjoys the following rights regarding their information:

8.1 Right to Access Information

You can find out at any time what information gb99 is storing about you. Contact our support team to view this information.

8.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. The correct information will be updated after identity verification.

8.3 Request to Delete Information

You may request deletion of information that falls outside legal obligations. However, this may require closing your account. You can find details on limiting or closing your account on the Responsible Gaming page.

8.4 Right to Opt Out of Marketing Communications

You may stop promotional notifications at any time — inform the support team or manage this through your account settings. Operational notifications (such as transaction confirmations) cannot be turned off.

9 Protection of Children and Minors

gb99 strictly follows a 21+ age policy. No person under 21 years of age may use our services, and their information is not knowingly collected. If we become aware that information from a minor has been collected unknowingly, it will be deleted immediately and the associated account will be closed.

10 International Data Transfers

gb99's servers may be located in multiple countries. If information needs to be transferred outside Bangladesh, adequate security measures are ensured at the destination. International standard security agreements are followed for data transfers, and third-party partners are bound by contract to ensure equivalent protection.

11 Changes to This Policy

This privacy policy may be updated from time to time due to changes in the scope of services, addition of new technology, or legal requirements. If there are any significant changes, we will send a notification to your registered email or mobile, or clearly announce it on the site. Continued use of gb99 after an update will be taken as your acceptance of the revised policy.

You can read our About Us page for other important information about gb99's services.

12 Contact

If you have any questions, requests to correct information, or complaints regarding this privacy policy, contact the gb99 support team directly. Our team is ready to assist in both Bengali and English, seven days a week, 24 hours a day.

Live Chat: Instant support is available through the chat icon on the website or app.

Email: [email protected]

For general questions, many answers can be found on our FAQ page.