Frequently Asked Questions
gb99 FAQ — All your questions answered in one place
From opening an account to deposits, withdrawals, live casino and responsible gaming — find detailed answers to everything you may want to know about gb99 below. If your question is not listed, contact our 24/7 live chat support.
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For Ages 21+
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Category 1
Live Casino
gb99's gb99 Casino section features live dealer games from multiple top studios including Evolution, Pragmatic Play Live and Ezugi. From Baccarat and Teen Patti to Roulette, you get the full experience of playing with a real dealer.
In Baccarat, the Player or Banker hand closest to 9 wins. You do not hold cards — you only bet on which side will win. Log in to your account at gb99, go to the Live Casino section and choose any Baccarat table. The minimum bet varies by table, and the interface is fully available in Bengali.
No, live dealer games are broadcast in real time. A real dealer sits at a table in a professional studio and the video comes directly to your screen. You can chat with the dealer. At gb99 these games run through Evolution and Pragmatic Play Live, so every round result is completely real and transparent.
Yes. gb99's live casino works well on mobile browsers and through the gb99 App on both Android and iOS. For a good experience, use a stable mobile data or Wi-Fi connection. The video stream can be set to low, medium or high quality, so a slow connection is not a problem.
Yes, gb99 offers JILI's Teen Patti 20-20 and TeenPatti Joker. In Teen Patti each player receives three cards and the best hand wins. A trio (three of a kind), straight flush and pair are strong hands. Filter by "Card Games" or "Teen Patti" in the game lobby to see the tables.
Andar Bahar is a popular South Asian card game with very simple rules. A "joker" card is shown and you bet on whether the next matching card will fall on the "Andar" (inside) or "Bahar" (outside) side. The gb99 live casino lobby offers Andar Bahar tables from Ezugi and Vivo Gaming, which are familiar to Bangladeshi players.
Category 2
Member Account
Find answers to any account-related issues at gb99 here. You can log in directly from the gb99 Login page, but answers to some common questions are provided below.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email, verify the OTP and set a new password. The process takes just a few minutes. If the OTP does not arrive, check your spam folder or contact gb99 live chat support.
For security, gb99 may request OTP verification the first time you log in from a new device. Enter the code sent to your registered mobile number or email to confirm your identity. The same account can be used on multiple devices, but two sessions on the same account cannot be active at the same time.
No. Under gb99's rules, a member may hold only one account. If multiple accounts are found, all of them may be suspended and any balance held may be forfeited. Read the terms and conditions for details.
At gb99 a username is generally 6–15 characters using a mix of letters and numbers. A password of at least 8 characters that includes uppercase letters, lowercase letters and numbers is more secure. Avoid simple passwords such as "123456" or your date of birth, and do not share your account details with anyone.
Account verification confirms that each member is a real person aged 21 or over. You generally need to upload a photo of your national ID or passport and a selfie. A verified account is required to claim gb99's birthday bonus and VIP benefits. The process is fully secure and confidential.
Category 3
How to Deposit
bKash, Nagad, Rocket or bank transfer — depositing at gb99 is straightforward. A minimum deposit of ৳300 is enough to start playing any game, including those in the Slots section.
gb99 does not charge any fee on deposits. However, your mobile banking service (such as bKash or Nagad) may deduct its own transaction fee according to its own rules. It is worth checking your mobile wallet's fee before making a deposit.
The minimum deposit at gb99 is ৳300 for all methods. With this amount you can start playing in any section — slots, live casino or sports betting. The welcome bonus can also be claimed on a minimum deposit of ৳300 (120% bonus, up to ৳8,000).
gb99 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla, BRAC, Islami Bank and other major Bangladeshi banks). Go to the deposit page, choose your preferred method, enter the amount and follow the instructions.
Deposits are usually credited within a few minutes. If more than 15 minutes have passed, contact gb99's 24/7 live chat support with your transaction reference number, amount and time. Keeping a screenshot of the mobile wallet transaction will help resolve the issue faster.
Category 4
Responsible Gaming
gb99 treats responsible gaming as its highest priority. If you notice any sign of losing control, use the tools on the Responsible Gaming page right away.
gb99 has a cooling-off option that lets you pause play from your account for a set period (such as 24 hours, 7 days or 30 days). If you need a longer break, activate self-exclusion. Both options can be requested through account settings or live chat.
The minimum age to play at gb99 is 21. Age is verified at registration and an account will be closed if verification fails. Parents should use parental control software before giving devices to minors.
Some common signs: spending more than your budget, playing more to recover losses, withdrawing from family or work, and lying about your gaming. If any of these appear, take a break and talk to someone you trust. gb99 is ready to help with this.
Yes, gb99 has a deposit limit feature. You can set a daily, weekly or monthly limit in account settings. Reducing a limit takes effect immediately. Increasing a limit generally requires a 24–48 hour waiting period, giving you time to reconsider the decision.
You can contact gb99 live chat support confidentially for help — assistance is available to temporarily or permanently close your account. There are also professional mental health and addiction services in Bangladesh where you can seek advice. Talking to family and trusted friends can also help.
Category 5
How to Withdraw
The withdrawal process at gb99 is simple and secure. gb99 VIP members receive priority processing. Common questions are answered below.
Withdrawals at gb99 are generally processed within 10 to 45 minutes. However, if your account verification is not complete or if you are withdrawing a large amount for the first time, it may take a little longer. If it remains pending for more than 45 minutes, contact live chat with your transaction ID.
No. Under gb99's policy, withdrawals can only be made to a wallet or bank account registered in the member's own name. The name on the account and the name of the mobile wallet owner must match. Withdrawal requests to a different name may be cancelled. This rule is applied to prevent money laundering.
Winnings from a bonus can only be withdrawn after the wagering requirement is met. Example: a 120% bonus on a ৳1,000 deposit gives a bonus of ৳1,200; once wagering of ৳1,200 × 15 = ৳18,000 is completed, withdrawal becomes available. The wagering requirement for each bonus can be seen in your personal "Bonus" section.
gb99 withdrawals via bKash and all other methods are completed within 10 to 45 minutes. Bank transfers may take additional processing time on the bank's side. The minimum withdrawal amount is ৳500. The support team is active in the evenings and at night, so help is available for any issue.
If the request is still in a pending state, you will see a cancellation option in the "Withdrawal History" section of your account. Once processing has started, cancellation is generally not possible. If you need to decide quickly, contact gb99 live chat as soon as you submit the request.
Still have questions? We are always here
If the answers above have not resolved your issue, do not worry. gb99's support team is available 7 days a week, 24 hours a day in both Bengali and English. Live chat responses usually arrive within a few minutes.
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