gb99 Responsible Gaming — Stay Safe and Informed

Q: How do I activate self-exclusion?

Contact gb99 via live chat or email (support@gb99top.cam) and request self-exclusion. Our support team will close your account as soon as the request is received. You can choose an exclusion period ranging from a minimum of 6 months to permanent.

Gaming is for enjoyment — not for stress or harm. gb99 believes an informed player is the best player. We are always here to help you protect your time, money, and wellbeing.

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Why is Responsible Gaming important?

Online casino and sports betting is primarily a form of entertainment. But like any entertainment, it can become a problem when taken beyond reasonable limits. At gb99 we believe every session should be based on an informed decision — not in hope of winning, but for the enjoyment of play.

Gambling or betting is never a guaranteed source of income. Every game carries a chance of winning and losing, and over the long run the chance of losing is greater. It is therefore important never to bet beyond your financial means and to move away from the mindset of chasing lost money.

gb99's clear responsible gaming policy is set out in our Terms and Conditions. These policies apply to every member.

gb99 never encourages minors or vulnerable individuals to play. Our goal is to create a safe, transparent, and enjoyable environment where you can play on your own terms.

Quick reminders

Play for fun, not to earn money
Set a budget before you play
Do not try to recover lost money
Do not play under the influence of alcohol or medication
Seek support if you need it

Self-Control Tools — Set Your Own Limits

gb99 provides several tools you can use to keep your gaming habits in check. These features can be used directly from your account or activated through our support team.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it cannot be exceeded.

Financial Safety

Time Limit

Decide in advance how long you will play in one session. You will be automatically notified when that time is up.

Time Management

Loss Limit

If your losses exceed a set amount, your session or account will be closed automatically to prevent further loss.

Risk Control

Cool-Off Period

Take a short break from 1 day to 6 weeks. During this time no gaming or deposits will be possible from your account.

Mental Break

Self-Exclusion

If you feel gaming is becoming a problem for you, exclude yourself entirely — your account can be closed for a minimum of 6 months or permanently.

Full Protection

Request Support

Contact our 24/7 live chat at any time. Requests to change limits or apply self-exclusion are processed immediately.

Direct Support

Warning Signs — Pay Attention to These

When gambling shifts from enjoyment to a burden, certain signs appear. If you notice these in yourself or someone close to you, take action without delay.

Spending beyond your budget

Consider whether you are betting with money meant for bills, debt repayments, or emergency expenses.

Unable to stop after a loss

You keep playing to recover lost money and place larger bets each time.

Hiding it from family

You are concealing your gaming from family or friends, or being dishonest about it.

Loss of focus

You cannot concentrate on work, studies, or relationships, and gaming is constantly on your mind.

Check Yourself

Answer the following questions honestly. If most of your answers are "yes", consider seeking support.

In the past month, did gaming prevent you from meeting an urgent expense?

After a loss, did you place larger bets out of anger or frustration?

Have you borrowed money from someone in order to play?

Have you tried to stop playing but been unable to?

Has a family member or friend expressed concern about how much time or money you spend on gaming?

When you cannot sleep, feel low, or feel lonely, is gaming the first thing you turn to?

Get Support — You Are Not Alone

If you feel your gaming habits are getting out of control, take action right away. Alongside gb99's support team, family and professional advice are always available. Visit our FAQ section for more answers on responsible gaming.

gb99 Live Chat

Any time of day or night, seven days a week, our support team is ready to assist in Bengali and English. Requests for self-exclusion or limit changes are processed immediately.

Contact by Email

If you prefer not to speak directly, you can also contact us by email. Our team will reply to your message with full confidentiality. Email address: [email protected]

Family and Friends

Talk openly with the people close to you. A family member or trusted friend can often be the first source of support. You do not have to face the problem alone.

Professional Advice

Speaking to a psychologist or counsellor is a sign of strength, not weakness. Trained advisors who can help with addiction are available at various mental health centres across Bangladesh.

Support Groups

Talking to others who have faced the same problem can often be very effective. Support groups for dealing with gambling addiction exist in Bangladesh and online, where you can participate anonymously.

Close Your Account

If you decide that gaming is not right for you, your account can be permanently closed on gb99. Submit a request via live chat or email and we will act promptly.

gb99's Commitment

gb99 is not just a gaming platform — it is a responsible community. Our About Us page explains in detail how we work to protect our users. To ensure the safety of every member, we take the following steps:

Age verification at account opening is mandatory — anyone under 21 cannot register.
When risky behaviour patterns are detected, our team automatically raises an alert and contacts the member.
Once a self-exclusion request is received, the account is closed immediately and no promotional communication is sent during that period.
All personal and financial information is kept secure through SSL encryption.
Our support team operates 24 hours a day, 7 days a week in both Bengali and English.
For any information or changes related to responsible gaming, full confidentiality is maintained in accordance with our Privacy Policy.

Safe Gaming, Happy Life

Playing on gb99 is purely for entertainment — know your limits, stay informed, and reach out to us whenever you need.

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Responsible Gaming — Common Questions

Contact gb99 via live chat or email ([email protected]) and request self-exclusion. Our support team will close your account as soon as the request is received. You can choose an exclusion period ranging from a minimum of 6 months to permanent.

Lowering a limit takes effect immediately. However, raising a limit has a set waiting period — this is intentional, so that a limit cannot be increased on impulse.

If you request a withdrawal along with your self-exclusion, the balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, or bank transfer). You can find out more about this via live chat.

Start by speaking to them with empathy — try to understand their situation without anger or blame. Encourage them to contact gb99's support team, or you can reach out to our live chat yourself to raise a concern on behalf of a third party.

No, not under any circumstances. Registration and play on gb99 is strictly prohibited for anyone under the age of 21. Age is verified at the time of registration and account verification may be requested at any time.

A cool-off is short-term — from 1 day to 6 weeks. During this time the account remains active but you cannot log in or deposit. Access is restored automatically after the period ends. Self-exclusion is long-term — a minimum of 6 months up to permanent — and the account is fully closed for the entire duration.